Asked Questions

Get help with ordering, delivery, and returns.
If you have further questions, please contact us.


View the questions on the right about ordering via

The elves understand that sometimes you change your mind. No worries! Contact us and we'll see what we can do!

Not at this time.

Sometimes the elves get a little tired and things don't go as fast as we'd like. Rest assured, more magic is being made! If the item you want is sold out, sign up to be notified when it's back in stock via the product page.

The Epic Elves work together with different shipping providers. Depending on where you are located, shipping can take up to 10 days.


Are you wondering if the elves do this for free? Read on.

The elves accept many forms of payment. iDeal, credit cards, Paypal. Sometimes fairy dust, but usually they prefer the green stuff (even if it's electronic!)

The elves work with the safest payment providers to insure your personal details are transferred extremely securely.


No time to waste, the elves ship with haste.

Shipping is free within the Netherlands.

The elves would say: stick your finger in the air to see which way the wind is blowing.

Yes we do.

Returns + Exchanges

We understand that sometimes, you just don't love it

Please contact us to discuss your order

As soon as the item arrives at the warehouse and is approved for return, the money is refunded to the same account used when purchasing

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